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Customer Service

Should you have any questions or comments, you can reach us via e-mail at or toll-free 800-977-8225, Monday through Friday, 9am to 5 pm EST.

Shipping Information
Information on shipping options, when you can expect your order to ship, and expedited shipping services.
Ordering Information
Terms and Conditions of your order and Secure Shopping Information.
Product Care & Troubleshooting
Instructions, care and cautions for the handcrafted designs from Glass Dimensions.

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Secure Shopping
Our shopping cart system uses Secure Socket Layer (SSL) technology that protects information using both server authentication and data encryption to help ensure data is safe, secure and available only to you. To view the security certificate for this site, proceed to the Checkout area and click the secure lock in the Status bar of your browser.
Our Satisfaction Guarantee
Your complete satisfaction is important to us.
Shipping Information
Orders shipping within the contiguous United States are shipped via UPS. Expedited shipping options such as Next Day Air, 2 Day Air, and 3 Day Select are available during checkout. For orders shipping to Alaska, Hawaii, and Puerto Rico, please select UPS Ground (AK, HI, PR). For shipments to Canada please choose UPS Canada Only and for destinations outside the United States and Canada, please select Global Express Mail. Feel free contact us with any questions via e-mail at or by calling toll free 800-977-8225 or 978-768-7984 from outside the US.
About Glass Dimensions
A look into the history of creativity and craftsmanship at Glass Dimensions.
About Our Oil Lamps & Candles
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Liquid Paraffin Color Recipes
If you are looking to match your decor or a season with a special color, try mixing your own! Here we've provided a chart to help you get you started. Click here to let us know of a recipe you would like to share with others!
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